Surf these sites: Best Practices in Customer-Driven Strategic Planning -- A government site with report discussing integration of customer service within the strategic planning process. Critical Customer -- Resource site for consumers to rate customer service for any business and then browse opinions of other consumers. Provides customer service consultation services to businesses. Customer Service 101 and 201 -- These easy-to-read, easy-to-understand books offer invaluable tips and practical lessons to teach you and your employees how to provide exceptional service to your customers. Customer Service Survey -- Cornerstone Professional Development''s online customer service survey serves as a mechanism to test the user''s own awareness and understanding of customer service concepts. The Right Answer Quiz Center -- A one stop guide to customer service information for individuals or companies looking to provide optimum service. Online customer service quiz to measure a user''s knowledge.
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