Surf these sites: A.G. Smith Call Center Consulting and Training -- An independent consulting firm providing business services in call center consulting and general telecom consulting. Alternate Telephony -- Exploring the very latest developments in the telecommunications industry. Amtech Marketing -- A consulting and training company specializing in call center management. Balentine & Associates -- Providing international call center consulting services, with expertise in call center operations. Call Center Summits -- Free, monthly online newsletter called e-Summit, as an ''information bridge'' between Call Center Summits. Call Center University -- Provides a wide range of educational programs to the call center industry. Incoming Calls Management Institute -- An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. Kramer & Associates -- Optimizing the performance and quality potential of call centers with proven strategies and expert implementation. M. J. Wieland & Associates -- Strategy, solutions, project management for customer service call centers Oetting & Company -- Consultants in call center and teleservices design and operations for advanced marketing solutions and applications. TCS Management Group, Inc -- Pragmatic solutions on topics ranging from call center operational reviews to system selection studies. The Brady Group -- Call center consultant firm, providing management and technology consulting, project management and business re-engineering.
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